Orphelis Technologies has been engaged in many Oracle projects, including implementations, extensions, training and support. Our success has allowed us to build a dynamic staff of Oracle certified professionals. Orphelis Technologies has significant experience providing remote and offshore Oracle Applications configurations, development and support services and has formulated a comprehensive Application Management Methodology that adapts to client needs. In a support engagement, Orphelis can structure an on-site/off-shore team that takes on day-to-day operations and provides complete Oracle support. These solutions include:

• Remote Development
  Orphelis brings many years of experience with RICE development on top of the Oracle Applications to each customer project. Our consultants have working knowledge with the Oracle Applications 10.7, 11.x and over the last several years with 11i. RICE components have been developed around CRM, Financials, HCM, Manufacturing, Order Management, Procurement, and Service.
  
  
• QA and Testing Solutions
  Orphelis has experience testing the Oracle Applications deployments, from writing test scripts to cover all relevant Oracle modules and procedures, to exectuing the test scripts and reporting bugs. Our consultants deep understanding of the Oracle Applications allows them to save testing time by exectuing pre-developed test cases for each Oracle module, saving our clients time and money.
  
  
• Training on Oracle Applications and Technologies
  Orphelis offers Oracle Applications and Oracle Technology training on top of the Oracle E-Business Suite 11i. Our comprehensive training program is typically conducted on-site to assit functional users with better utilization of the Oracle Applications and technologists with a deeper understanding of the technical aspects of managing the Oracle Applications. Our technical training encompasses Oracle Discoverer, Forms, Reports, PL*SQL and Workflow.
  
  
• Functional Support
  Orphelis has extensive experience in the functional management of Oracle Application modules, including CRM, Financials, HCM, Manufacturing, Order Management, Procurement, and Service. We utilize various delivery strategies to provide on-going Oracle functional support to clients.
  
  
• Technical Support
  Orphelis has set up a development center and teams for various clients to provide technical development and support services. Our consultants are adept at the different technical skills needed, including Discoverer, Forms, Reports, PL*SQL, Portal, Java and Workflow.
  
  

Orphelis works with clients to identify a strategy that will allow them to transition development and support from an internal team to a partially or completely external support team. Orphelis' three-stage transition plan calls for a great deal of knowledge transfer between the client and Orphelis and involves gathering client-specific business and systems knowledge. Based on the client's needs, Orphelis sets up an appropriate SLA (Service Level Agreement) plan. We then measures our performance against the SLA while continually improving the service to provide the highest ROI to the client.